Section 1: Training course objectives and structure
Section 2: Overview of ISO, management systems, and ISO 9000 family
Section 3: Certification process
Section 4: Fundamental concepts and principles of Quality management
Section 5: ISO 9001 requirements for a QMS – Clauses 4 to 10
Section 6: Fundamental audit concepts and principles
Section 7: The impact of trends and technology in auditing
Section 8: Evidence-based auditing
Section 9: Risk-based auditing
Section 10: Initiation of the audit process
Section 11: Stage 1 audit
Section 12: Preparing for stage 2 audit
Section 13: Stage 2 audit
Section 14: Communication during the audit
Section 15: Audit procedures
Section 16: Creating audit test plans
Section 17: Drafting audit findings and nonconformity reports
Section 18: Audit documentation and quality review
Section 19: Closing of the audit
Section 20: Evaluation of action plans by the auditor
Section 21: Beyond the initial audit
Section 22: Managing an internal audit program
Section 23: Closing of the training course